Frequently asked questions

InfoPilot.ai is an AI-powered chatbot and help-desk platform that automates customer interactions, captures leads and delivers real-time multichannel support — all without writing a single line of code. One dashboard connects your website, WhatsApp, Messenger, Instagram, Telegram and more.

Training is simple and flexible. You can type answers directly, upload documents (PDF or DOCX), or paste a URL pointing to your FAQ page or website. InfoPilot.ai learns from that content immediately and keeps adapting as you add more information over time.

InfoPilot.ai integrates with a wide range of platforms: website live chat widget, WhatsApp Business, Facebook Messenger, Instagram Direct, Telegram, Slack, LINE, Viber, WeChat and Zalo. You can also connect Zendesk for ticketing and WooCommerce for e-commerce support — all managed from one shared inbox.

Absolutely. InfoPilot.ai features automatic language detection and real-time translation, so your chatbot can serve customers in their preferred language without any manual configuration. Whether your audience speaks Italian, English, Spanish or dozens of other languages, InfoPilot.ai handles it seamlessly.

Yes — data privacy is built into the architecture. Every account receives a dedicated, isolated database, so your data is never mixed with other customers' data. You can view, export or delete your data at any time. InfoPilot.ai is fully GDPR-compliant by design.

No technical skills are required. InfoPilot.ai is a fully no-code platform with a guided setup wizard and an integrated assistant that walks you through every step — from connecting your channels to training your chatbot and configuring your team.

Yes! You can start for free with no credit card required and be live in minutes. When your needs grow, you can upgrade to the Pro or Business plan at any time to unlock advanced features, higher conversation limits and priority support. See our pricing page for full details.

InfoPilot.ai is industry-agnostic and delivers value across many sectors: professional services, e-commerce & retail, hospitality & tourism, healthcare, finance & insurance, education, real estate, telecommunications, public services and logistics. Any business that handles customer communication at scale can benefit.

You can be up and running in minutes. Simply sign up, follow the guided onboarding, embed the chat widget on your website or connect your preferred channel, and InfoPilot.ai starts handling conversations immediately. No lengthy implementation or IT involvement needed.

Yes. InfoPilot.ai supports multi-agent workflows out of the box. You can add multiple human agents, organize them into departments, set up intelligent routing rules and monitor all conversations from a shared inbox. Handoffs between the AI and human agents are seamless, so customers always get the right help at the right time.