Manage all conversations and users in a shared area, and forget everything else.
From here on out, it's just you and the customer – happily connected by InfoPilot.ai.
Ready to get started?
Easily manage your conversations in one place with our user-friendly interface. Search for conversations, delete messages, view users’ online status and see when they are typing in real time.
Provide faster help for customers and fewer questions for your agents with the integrated multilingual knowledge base.
Create a help center area accessible from a dedicated page or within the chat in a few minutes.
Create the perfect message by using 3000+ emojis and use markdown syntax to format the text. Surprise your users with voice messages, and attach media and files in just one click.
Save precious time and avoid the headache of having to repeat the same tasks. With saved replies, you won't have to type the same messages over and over. You can also save Rich Messages and custom content.
Organize conversations and assign departments to agents. Transfer rules so that your conversations will always land in the right hands. Route conversations and send department – specific email notifications.
Assign conversations to available agents in a proportional manner or let your users select their preferred agent. Maximize efficiency and satisfaction with our advanced routing solutions.
Notifies visitors of their position in the queue and waiting time in real-time. Automatically distribute the conversations among all available agents and set concurrent chats limit.
Send and reply to WhatsApp messages, Facebook messages, Telegram messages, text messages, emails, tickets, and chat messages in InfoPilot.ai. Save time with communication that happens in one place.
Use piping to reply to user messages from your email inbox and convert emails to tickets. Users can reply to agents by email as well! Setting this feature up does not require any server-side configuration.
Smart Reply saves agents time by suggesting quick responses to agent messages in real-time using artificial intelligence. Get suggested answers in the user's language from both OpenAI and Dialogflow.
Effortlessly communicate with customers in their preferred language. Our system automatically translates messages between the user and agent or chatbot, ensuring smooth and efficient communication.
Automatically fix any spelling mistakes in agent messages in real time, effortlessly, in any language. Say goodbye to spelling mistakes, forever! This feature is powered by OpenAI.
Rewrite and improve your messages instantly with our one-click rewriting feature powered by OpenAI! Effortlessly send friendly and professional messages with ease!
Send direct chat messages, emails, and text messages to users in real-time. Use custom merge fields to personalize every message and automatically send notifications.
Instantly convert audio messages into written text with the OpenAI transcription technology. The text will be displayed alongside the audio player in real-time.
Gather feedback on your customers' live chat experiences and use lessons learned to improve customer service. Check your agents' ratings and send post-chat messages.
Offer your customers immediate help from a single interface by embedding customer ticket areas throughout your website.
Send a message or display a banner to the user when it is not office hours or when all agents are offline. Personalize the message to show it only when you want it and the way you want it.
Don’t lose visitors. Actively engage them instead with a complete set of notifications.
Alert users and agents via email each time a new message comes in.
Alert users and agents via Push Notifications for each new message.
Alert users and agents via desktop notifications for each new message.
Alert users and agents via text message each time a new message comes in.
Update the browser tab title each time a new message is received.
Play a sound on receipt of every new message.
Display a red circle with the current number of unread messages.
All notification types are available also in the admin area.
Get an overview of how chat and your agents are performing
InfoPilot.AI provides an extensive set of tools for small and large businesses
Download conversation transcripts as text files and send them to users.
Automatically distribute the conversations among all agents.
Add internal notes to conversations and chat with other agents.
Effortlessly organize and categorize conversations with the use of tags.
Prevent multiple agents from working on the same conversation.
The panel is translated in 41 languages. You can even add your own.
Increase productivity and save time with the keyboard shortcuts
Send multiple attachments and media. Open and view images in a lightbox.