Last Updated: 22.01.2025

1. General Refund Policy

InfoPilot.AI offers a free trial account, allowing users to test the platform before subscribing to a paid plan. Since all plans and features can be evaluated at no cost, we do not offer refunds for subscription purchases or additional credits, except in specific cases outlined in this policy or as required by applicable regulations.

2. Subscription Cancellation and Termination

Users can cancel their subscription at any time through their account dashboard in the “Subscriptions” section.

• Canceling a subscription does not entitle users to a refund for any remaining period of the plan. However, the user will retain full access to the platform until the current billing cycle ends.
• Once the subscription expires, access to premium features will be automatically revoked.

3. Purchase of Additional AI Usage Credits

InfoPilot.AI’s pricing plans are structured based on:

• The number of registered agents/operators.
• The total number of messages exchanged on the platform.

During setup, customers can choose between two API synchronization modes:

1. Automatic Synchronization (default) – The platform uses InfoPilot.AI’s built-in OpenAI API, consuming credits for AI-powered chatbot responses.
2. Manual Synchronization – The customer uses their own OpenAI API key, meaning they do not consume InfoPilot.AI credits and will never need to purchase additional ones.

🔹 Important: Purchased AI usage credits are exclusively for GPT-powered chatbot automation and are not directly linked to the total number of messages included in the subscription.

As AI usage credits are consumed only in Automatic Synchronization Mode, and since users can switch to Manual Synchronization at any time, credit purchases are final and non-refundable.

4. Exceptions and Special Cases

In accordance with UK and EU regulations, we may exceptionally grant refunds in the following cases:

• Unauthorized charges or fraudulent transactions, subject to investigation.
• Severe technical malfunctions that prevented the user from accessing the platform, despite attempts to resolve them with technical support.
• Billing errors, such as duplicate charges or incorrect amounts.

Refund requests must be submitted within 14 days of the transaction by emailing support@infopilot.ai with relevant details and supporting evidence.

5. Handling of Disputes

If a user believes they have been incorrectly charged or has concerns about a transaction, they should contact our support team before initiating a dispute with their payment provider.

• Filing a chargeback without prior communication may result in temporary suspension of the account until the issue is resolved.
• If a dispute is raised through a payment processor (e.g., Stripe or PayPal), we reserve the right to provide evidence of the transaction and services rendered.

6. Policy Updates

We reserve the right to modify this policy at any time to reflect new regulations or improve the user experience. Any changes will be communicated via email and/or platform notifications.