With the Tickets App, you can add a customer ticket area to your website so your customers get immediate help from a single interface, in whatever form they prefer.
Include a professional ticket area on your website and provide support where your customers are.
The first tickets system on the market powered by chatbots and Slack. For more efficient support.
Human-centered design. Clean and minimal. Responsive. Beautiful animations. RTL and more.
Your customers can submit tickets in seconds. No superfluous functions, just a clean and simple interface. Customize fields on the ticket form and add built-in fields like departments.
Require that customers register or login before sending tickets. Or, leave it open to any visitor. Personalize the form with custom fields and display an optional privacy consent acceptance form.
Automatically display useful information to your customers, such as lists of attachments, agent online and typing status and agent location and local time. You can also choose which information to display.
Most chat settings also work in the ticket area. This includes features like Slack, chatbots, the timetable, notifications, sounds, articles and more. See the Chatbot page for more details.
WordPress synchronization allows the ticket area to automatically recognize logged in customers. You can also include a WooCommerce item selector in the new ticket form and allow customers to link a WooCommerce item to the ticket.
Permanently block bots and protect your ticket area from spam and abuse with Google ReCaptcha.
Create as many unique ticket areas as you want via API. Each panel can use its own settings.
Option to send a confirmation email after creating a new ticket or chat conversation.
The widget automatically adjusts its design and layout to fit the container or device width.
Ready to use immediately. Just insert the script link or the WordPress shortcode and you're ready to go.
Customize the layout and functionalities of the widget and choose elements to display or hide.