Effective Date: 22.01.2025
Last Updated: 22.01.2025

1. Introduction

This Cookie Policy explains how InfoPilot.ai, operated by Reload People Ltd., uses cookies and similar tracking technologies on our website (https://infopilot.ai) and its subdomains. It describes what cookies are, how we use them, and how users can manage their preferences in compliance with the UK GDPR and the Privacy and Electronic Communications Regulations (PECR).

By continuing to use our website, you agree to the use of cookies as described in this policy. If you do not agree, you may adjust your cookie preferences as outlined below.

2. What Are Cookies?

Cookies are small text files stored on your device (computer, tablet, or mobile phone) when you visit a website. They help websites function efficiently, remember user preferences, and enhance the browsing experience. Some cookies are essential for site functionality, while others are used for analytics, advertising, or personalization.

3. Types of Cookies We Use

InfoPilot.ai uses different types of cookies for various purposes:

Type of Cookie	Purpose	Duration

Strictly Necessary Cookies

These cookies are essential for the operation of our website and enable core functionality, such as security and accessibility.

Session-based

Performance & Analytics Cookies

These cookies collect anonymous data to help us understand how users interact with our website, allowing us to improve its performance. We use Google Analytics to track visitor interactions.

Persistent (varies by provider)

Functionality Cookies

These cookies remember user preferences and settings to enhance the browsing experience.

Persistent (varies by provider)

Advertising & Marketing Cookies

Used to personalize ads and measure advertising performance. We may use third-party services such as Meta (Facebook) Ads and Google Ads.

Persistent (varies by provider)

Third-Party Cookies

Cookies set by external services integrated with our website, such as Stripe (for payment processing), Google Dialogflow (for chatbot functionalities), and OpenAI (for AI-powered services).

Persistent (varies by provider)

A complete list of cookies and their providers can be accessed via our Cookie Management Tool.

4. How We Use Cookies

We use cookies to:

• Ensure the proper functioning of our website.
• Analyze website traffic and user behavior to improve services.
• Provide customer support through AI-powered chatbots.
• Facilitate secure transactions via Stripe.
• Enhance marketing efforts through personalized advertising.

5. Managing Cookie Preference

You can manage your cookie preferences using our Cookie Consent Banner, which allows you to:

• Accept all cookies.
• Reject non-essential cookies.
• Customize cookie preferences based on category.

Additionally, you can control or delete cookies through your browser settings:

• Google Chrome: Manage cookies
• Mozilla Firefox: Manage cookies
• Microsoft Edge: Manage cookies
• Apple Safari: Manage cookies

6. Third-Party Cookies and Services

We may integrate third-party tools that set their own cookies. These include:

• Google Analytics (analytics and website performance tracking)
• Meta (Facebook) Pixel (advertising and user behavior tracking)
• Stripe (secure payment processing)
• Google Dialogflow (AI-powered chatbot functionality)
• OpenAI (AI-based automation and responses)

These third-party providers have their own privacy policies governing how they use collected data.

7. Changes to This Cookie Policy

We may update this Cookie Policy to reflect changes in legislation or improvements in our data practices. Any modifications will be posted on this page, and where appropriate, we will notify users through our website or via email.

8. Contact Information

For questions or concerns regarding our Cookie Policy, you can contact our Data Protection Officer (DPO) at:

📧 Email: privacy@reloadzx.com
📍 Address: Reload People Ltd., 20-22 Wenlock Road, London, N1 7GU, United Kingdom