Support

Improve Support Efficiency with Innovative Tools

Manage all conversations and users in a shared area, and forget everything else. From here on out, it's just you and the customer – happily connected by InfoPilot.ai. Ready to get started?

Manage Conversations

Easily manage your conversations in one place with our user-friendly interface. Search for conversations, delete messages, view users’ online status and see when they are typing in real time.

Knowledge Base Articles

Provide faster help for customers and fewer questions for your agents with the integrated multilingual knowledge base. Create a help center area accessible from a dedicated page or within the chat in a few minutes.

Message Editor

Create the perfect message by using 3000+ emojis and use markdown syntax to format the text. Surprise your users with voice messages, and attach media and files in just one click.

Saved Replies

Save precious time and avoid the headache of having to repeat the same tasks. With saved replies, you won't have to type the same messages over and over. You can also save Rich Messages and custom content.

Departments

Organize conversations and assign departments to agents. Transfer rules so that your conversations will always land in the right hands. Route conversations and send department – specific email notifications.

Routing and Agent Assignment

Assign conversations to available agents in a proportional manner or let your users select their preferred agent. Maximize efficiency and satisfaction with our advanced routing solutions.

Real-time Queue

Notifies visitors of their position in the queue and waiting time in real-time. Automatically distribute the conversations among all available agents and set concurrent chats limit.

Omni-Channel Experience

Send and reply to WhatsApp messages, Facebook messages, Telegram messages, text messages, emails, tickets, and chat messages in InfoPilot.ai. Save time with communication that happens in one place.

Email Piping

Use piping to reply to user messages from your email inbox and convert emails to tickets. Users can reply to agents by email as well! Setting this feature up does not require any server-side configuration.

Smart Reply

Smart Reply saves agents time by suggesting quick responses to agent messages in real-time using artificial intelligence. Get suggested answers in the user's language from both OpenAI and Dialogflow.

Translations in Real-Time

Effortlessly communicate with customers in their preferred language. Our system automatically translates messages between the user and agent or chatbot, ensuring smooth and efficient communication.

Spelling Correction

Automatically fix any spelling mistakes in agent messages in real time, effortlessly, in any language. Say goodbye to spelling mistakes, forever! This feature is powered by OpenAI.

Message Rewriting

Rewrite and improve your messages instantly with our one-click rewriting feature powered by OpenAI! Effortlessly send friendly and professional messages with ease!

Multi-User Direct Messaging

Send direct chat messages, emails, and text messages to users in real-time. Use custom merge fields to personalize every message and automatically send notifications

Speech Recognition

Instantly convert audio messages into written text with the OpenAI transcription technology. The text will be displayed alongside the audio player in real-time.

Agent Ratings

Gather feedback on your customers' live chat experiences and use lessons learned to improve customer service. Check your agents' ratings and send post-chat messages.

Tickets

Offer your customers immediate help from a single interface by embedding customer ticket areas throughout your website.

Offline Message

Send a message or display a banner to the user when it is not office hours or when all agents are offline. Personalize the message to show it only when you want it and the way you want it.

Notifiche

Non perdere visitatori. Coinvolgili attivamente con un set completo di notifiche.

Email

Avvisare gli utenti e gli agenti via e-mail ogni volta che arriva un nuovo messaggio.

Notifiche push

Avvisare gli utenti e gli agenti tramite notifiche push per ogni nuovo messaggio.

Notifiche desktop

Avvisare gli utenti e gli agenti tramite notifiche desktop per ogni nuovo messaggio.

Notifiche SMS

Avvisare gli utenti e gli agenti tramite messaggio di testo ogni volta che arriva un nuovo messaggio.

Notifiche flash

Aggiorna il titolo della scheda del browser ogni volta che ricevi un nuovo messaggio.

Suoni

Riproduci un suono alla ricezione di ogni nuovo messaggio.

Indicatore rosso

Visualizza un cerchio rosso con il numero attuale di messaggi non letti.

Agenti e amministratori

Tutti i tipi di notifica sono disponibili anche nell’area di amministrazione.

Rapporti

Ottieni una panoramica delle prestazioni della chat e dei tuoi agenti

Altre funzionalità

InfoPilot.AI fornisce un ampio set di strumenti per piccole e grandi imprese

Trascrizione

Scarica le trascrizioni delle conversazioni come file di testo e inviale agli utenti.

Instradamento

Distribuisci automaticamente le conversazioni tra tutti gli agenti.

Note interne

Aggiungi note interne alle conversazioni e chatta con altri agenti.

Etichette

Organizza e categorizza le conversazioni senza sforzo utilizzando i tag.

Gestione dei conflitti tra agenti

Impedisci a più agenti di lavorare sulla stessa conversazione.

Piattaforma multilingue

Il pannello è tradotto in 41 lingue. Puoi anche aggiungere la tua.

Comandi rapidi da tastiera

Aumenta la produttività e risparmia tempo con i comandi rapidi da tastiera

Allegati, Media e Lightbox

Invia più allegati e contenuti multimediali. Apri e visualizza le immagini in un lightbox.